Life Cycle Policy

life_cycle

Therefore™ Product Life Cycle

Therefore Corporation is dedicated to bringing you up to date, stable software, regularly released new features, and great support. By keeping your maintenance (CSS contract) up to date, you can guarantee access to our expert technical support, product updates, hotfixes and new features.

 

Since Therefore™ is CSS compliant, maintenance for Therefore™ software is included in your Canon CSS contract.

What’s included with Therefore™ maintenance?

  • Support from Canon and Therefore™.
  • Access to the latest product version, help with a product upgrade, assistance in finding workarounds, and access to bugfixes for supported Therefore™ versions.

 

What is the Therefore™ product lifecycle?

  • Therefore™ software has an annual release each spring which includes several new features. This release is named by year, for example Therefore™ 2013, Therefore™ 2014, etc.
  • A minor release known as a Service Pack may be optionally released later in the year which contains a few minor features and enhancements.
  • Therefore™ will always release hotfixes for resolving bugs as and when necessary. Cumulative bug fixes, known as Update Rollups, will be released regularly and contain all previous bug fixes for that version.

 

What software versions of Therefore™ are supported?

  • Mainstream support is provided for product versions for 12 months after the release of the next product version.
  • Extended support is provided for another 12 months thereafter.

For example, customers using Therefore™ 2013 have mainstream support until May 2015, and extended support until May 2016.

 

Customers with valid CSS will always receive support to upgrade to a newer product version. Customers with expired CSS who wish to renew their contracts must backpay for all missed CSS.

 

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