Therefore™ Go is a new app designed for Therefore™ 2017. A fresh look and feel makes the app stand out with a responsive user interface and increased performance. Combined with high reliability and intuitive design, Therefore™ Go delivers a smooth and dynamic mobile experience.
Check out the FAQs below to learn more!
How can I get Therefore™ Go?
Download Therefore™ Go from the App Store (iOS) or Google Play (Android).
Which versions of Therefore™ are compatible with Therefore™ Go?
Therefore™ Go will work with Therefore™ 2016 Update 6 and Therefore™ 2017 (all versions), as well as future versions of Therefore™.*
Older versions of Therefore™ are still compatible with the “classic” Therefore™ Mobile App.
Make sure the following settings are configured on the Therefore™ Server:
- The Therefore™ XML Web Service must be installed.
- The checkbox Enable XML Web Services API must be activated in the Therefore™ Solution Designer settings as shown here.
- In the Therefore™ Go connection settings, set the port number to match the port specified in the point above (default value is 8000).
*Hotfixes are available on the Therefore™ Extranet for Therefore™ 2016 Update 6, 2017, and 2017 Update 1 to fix these small issues:
- Android only: Document previews may not be displayed in high quality.
- Index data formatting such as dates may be displayed in an incorrect format.
What can I do with Therefore™ Go?
Therefore™ Go allows users to find Therefore™ documents, view index data, and process workflow tasks on their phones or tablets.
- Search for documents and cases using index data filters or full-text search terms.
- View documents and their associated index data directly within the app.
- Find workflow tasks, view their associated documents and index data, and choose from several processing options.
Does Therefore™ Go replace the current Therefore™ Mobile App?
No*. Therefore™ Go and the Therefore™ Mobile App will both be available in parallel for the time being. After a certain transition period, the “classic” Therefore™ Mobile App will be phased out, and Therefore™ Go will become the standard app for Therefore™.
*The “classic” Therefore™ Mobile App is not compatible with iOS 11.
Both the “classic” Therefore™ Mobile App and Therefore™ Go will remain available in the Play Store for Android devices.
I’m an iOS user. What are my options?
The “classic” Therefore™ Mobile App is not compatible with iOS 11. If you currently use the “classic” app on an iOS device, you have two options:
- Download and use Therefore™ Go after upgrading to iOS 11. Make sure that Therefore™ Go supports the functionality you need before doing this.
- Don’t upgrade to iOS 11. The “classic” Therefore™ Mobile App will continue working.
How often will Therefore™ Go be updated?
Therefore™ Go will be updated continuously as we add more features and improvements. For users, Therefore™ Go will be updated on their device just like any other app, so they can immediately enjoy the benefits each update brings.
Which languages are supported by Therefore™ Go?
Therefore™ Go is available in all supported Therefore™ UI languages.
Is Therefore™ Go available in my region?
Therefore™ Go is available in all regions where Therefore™ is sold.